NatWest Anti-Fraud Team: Impressive

Despite my reservations regarding NatWest’s Card Reader, I wish to voice how impressed I was with their Anti-Fraud Team.

DreamHost’s incredible billing blunder resulted in some peculiar charges to my card.
So when I was trying to pay what I actually owed, it was denied by the issuer.

I tried a few times (just in case), but then my mobile rings. It’s NatWest asking if it’s me attempting to make these payments.

That’s joined-up thinking. Some automated system has obviously spotted the unusual activity and gets a human to check it out. They have my number, call me, I explain. They then inform me that I should wait a short while and try again.

Bit of a pointless post I guess, but I thought they should get some credit.


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